General Terms and Conditions

Welcome to our online store

The working time of the online shop is 24 hours a day and 7 days a week.

The general terms and conditions of the online store are compiled in accordance with the Consumer Protection Act, based on the recommendations of the Chamber of Commerce and Industry of Austria and the international codes for e-business and e-commerce. is an online store managed by eRocket e.U., hereinafter referred to as the “seller”. We advise you to carefully read the terms and conditions below before using the online store Use the website to express your agreement to the terms and conditions mentioned.

The seller reserves the right to change the terms and conditions on at any time and without notice. All changes are binding to the buyers, so we recommend that you regularly review the general terms and conditions.


All the prices on are listed in Dollar and contain VAT. eRocket e.U. is a taxable person.
Prices are valid at the time of the order and do not have a predetermined validity. The offers and reduced prices are valid until revoked.
The sales contract between the seller and the buyer are concluded at the moment when the buyer confirms the order (the buyer receives an order confirmation to his specified email address.). From this moment, all prices and other conditions are fixed and apply to both the provider and the buyer.


At you have the options to pay different methods of payment.
We accept the most common credit cards (Maestro, Visa, Dinners, American Express) as well as PayPal.

Once your chosen payment method has been confirmed, your product will be prepared for shipping.


At, shipping costs will never be charged to customers.


The buyer can order the goods only online through the online shop.
You can send us corrections or additions to the order by e-mail to
The data on the concluded contract or on the awarded contract are stored at eRocket e.U.

Before a customer places an order online, you can change, remove, or add to the number of products, or correct mistakes.

Before the final award of the contract, the consumer can verify the correctness of the order, where full review of the order is possible, including the quantity and price, and the possibility of correcting any errors. Only after confirming this choice will the order be submitted.


The user can cancel the order within 2 hours after the submission of the order by e-mail (

When canceling an order, please indicate the following:
n the title of the message: Canceling the order, order-number: “Your Order Number”
In the content of your message:
a) Product name
b) Name and surname of the buyer
c) Address of the buyer

If your product has been shipped, it will no longer be possible to cancel your order.


The dispatch (or handling) time is the number of business days taken by to fulfill the order after receipt of your cleared payment. estimated dispatch time is 48 hours. Once the goods and products are shipped, you will receive an email including details regarding shipping confirmation, tracking numbers and delivery time.

SHIPPING METHODS AND TIME offers standard international shipping.
Your order will be shipped to you in approx 4 – 12 business-days.

If your order is not been delivered within this specified time, feel free to contact our customer support team via mail ( for an update.

(The shipping time does not include the dispatch time which is generally 48 hours.)


When your order has been shipped, we will send you a shipping confirmation, to the mail address you provided when ordering, includes your tracking number and tracking link which help you track your order.

If you’re shipping confirmation mail does not include a tracking number, we will send it to you as soon as possible.


In accordance with the Consumer Protection Act, the customer may communicate to the company within 30 days of the receipt of the product (to the contact e-mail: to cancel the contract or order, without having to state the reason for his decision. The only cost charged to the buyer in connection with the cancellation of the contract is the direct cost of returning the goods (the cost of postage paid by the buyer). The goods must be returned to the seller by the consumer not later than 30 days after the cancellation message.
We recommend that you inform us before returning by e-mail to clarify the best way of return shipping.
Shipments with an unpaid delivery fee are not accepted.

Description of the right of withdrawal in accordance with Article 43. Article or notice states, if this right is not granted, in the event of cancellation of the contract, the company shall return all received payments without delay, or no later than 30 days after receipt of the notice of withdrawal. If the consumer has already received the goods and cancels the contract, the product must be returned or handed over to the company or person authorized by the company to receive the goods immediately or within 30 days after the notice of the cancellation at the latest, unless the company offers to reclaim the returned goods by their own means. has considered that the consumer returns the goods in good time if he sends it before the expiry of the 30-day repayment period.

An entity may withhold the repayment of received payments until the returned goods are returned or until the consumer provides proof that the goods have been sent back. Unless the company offers the opportunity to reclaim the product on their own.

ATTENTION! The possibility of withdrawal does NOT apply to legal entities. The buyer who cancels the contract or order must return the goods intact in the original packaging and in unchanged quantity. If a physical defect of the goods has been discovered or if the quantity failed to fit the order the buyer is obliged to settle the damage.

The cancellation of the contract is not considered in the following cases:
– if the goods are damaged, dirty or have visible traces of use (physical damage, liquid contact), –
if the device or software contains user data, pictures, settings,
– or if it is damaged, dirty or has missing accessories, instructions, related software (or breakage of the security stamp), guarantee certificate.


The parties try to settle the dispute by mutual consent, in a way that the customer communicates the complaint to the company’s mail address (, and the company will decide on the dispute within three working days. If you cannot resolve the dispute by agreement, you can initiate proceedings before a court.

We do not recognize any contractor regarding an out-of-court settlement of consumer disputes.


eRocket e.U. in accordance with legal norms, does not recognize any contractor of an out-of-court settlement of consumer disputes as competent for resolving a consumer dispute which the consumer can initiate in accordance with the Law on out-of-court settlement of consumer disputes.

eRocket e.U. as a provider of goods and services that deals with the online trade in the territory of the Republic of Austria, publishes on the website an electronic link to the platform for online consumer information dispute resolution (SRPS). The platform is available to consumers on an electronic link

The regulation is based on the Law on out-of-court settlement of consumer disputes, Regulation (EU) No. 524/2013 of the European Parliament and of the Council on online dispute resolution for consumer disputes and amending Regulation (EC) No. 2016/2004 and Directive 2009/22 / EC.


No codes of conduct.


If the buyer has resigned from the order or contract in accordance with the cancellation conditions, the seller is obliged to return the paid-in purchase price in the manner as the customer paid within 30 days after the receipt of the items.


Article 16

For the goods, for which the guarantee is issued, the seller must deliver to the consumer a guarantee certificate at the time of conclusion of the sales contract. Guarantee certificate must contain the following information:

Name and registered office of the Guarantor;
the name and address of the seller, unless the latter is at the same time the Guarantor;
delivery date of the goods;
information identifying the goods;
a statement of the Guarantor that he guarantees the performance or impeccable operation within the guarantee period that starts to run with the delivery of goods to the consumer;
territorial area of validity of the guarantee;
the duration of the guarantee period;
for goods for which the guarantee is mandatory, the time after the expiration of the guarantee period in which the Guarantor provides the consumer with maintenance, spare parts, and couplings;
a warning that the guarantee does not exclude the consumer’s rights arising from the seller’s responsibility for defects in goods.

The guarantee of the Guarantor is legally binding under the conditions laid down in the guarantee certificate and an advertisement.

The consumer can also claim rights from the guarantee, against the seller.

Article 18
The guarantee certificate must be easily understandable to the consumer. Where the product is intended for sale on the territory of the Republic of Slovenia, the guarantee certificate must be drawn up in the Slovene language in writing on paper or other durable media, which is easily accessible to the consumer.
The Guarantor has all obligations under the law, even if the guarantee certificate does not contain all the information referred to in Article 16 of the Act or is not issued in accordance with the preceding paragraph.

Article 19
The Minister responsible for the economy shall issue a rule book determining:
– goods for which the manufacturer must issue a guarantee of a seamless performance for a period of at least one year, and
– used goods for which the seller must issue a guarantee of impeccable performance for a period of at least one month.

Article 20
For the goods referred to in the first indent of the preceding Article, the manufacturer shall:
– provide the consumer with instructions for composition and use in addition to the warranty certificate, as well as a list of authorized services;
– to provide a service that has a manufacturer’s authorization to carry out service work on products and to conclude a contract for the supply of spare parts, unless he himself does not carry out this activity;
– to provide free defects repair during the guarantee period;
– to provide repairs, maintenance of goods, spare parts and couplings for at least three years after the expiration of the guarantee period, so he performs the service himself or has a service contract with another person.
If the manufacturer does not provide the consumer with the instructions for use and the list of authorized servicing, the seller is obliged to hand them over to the consumer at the end of the sales contract.

Article 21
Upon conclusion of a sales contract for the goods referred to in the second indent of Article 19 of this Act, the seller must hand over to the consumer a guarantee certificate, instructions for the composition and use of the goods, and ensure correction of defects free of charge during the guarantee period.

Article 21a
The manufacturer and the seller shall also have all obligations under this Act, also if the guarantee certificate has not been issued or has not been delivered to the consumer for the goods for which the guarantee is issued.
A guarantee certificate shall not be deemed to have been issued if the consumer has not been presented with the documents with the data referred to in Article 16 of this Act are. If the information is in different documents, the seller must notify the consumer.

Article 21b
If the goods for which the guarantee is issued are not working properly or have no properties listed on the guarantee certificate or advertisement, the consumer may first request the error elimination. If the defects are not eliminated within a total deadline of 45 days from the date the manufacturer, seller or authorized service receives a request from the consumer for the correction of errors, the manufacturer must replace the goods with the same new and impeccable goods free of charge.
If the manufacturer does not correct or replace the goods with a new one within the time limit referred to in the previous paragraph, the consumer may either terminate the contract or request a reduction in the purchase price.
For the replacement of the goods or the replacement of the essential part of the goods with a new one, the manufacturer must issue a new guarantee certificate.
The consumer’s rights under this article shall be eliminated after two years starting with the date on which the consumer requested the free repair of defects or the replacement of the goods.

Article 21c
The manufacturer or authorized service may provide the consumer with free use of a similar product for the time of the repair of the goods for which a mandatory guarantee has been issued.
If the manufacturer does not provide the consumer with a replacement product for a temporary use, the consumer has the right to claim the damage he suffered because he could not use the product from the moment he requested repair or replacement until their execution.
The costs for materials, spare parts, work, transfer and transportation of products resulting from the elimination of defects or replacement of goods are paid by the manufacturer.

Article 21d
The rights from this chapter also belong to persons who, under this Act, are not considered as consumers, apart from the rights referred to in Article 21 of this Act.