Privacy & Cookie Statement

First things first – your privacy is important to us. We know that’s what all these kinds of notices say, but we really mean it. You’ve placed your trust in us by using metoshop.com, and we value that trust. That means we’re committed to protecting and safeguarding any personal data you give us. We act in our customers’ interest and are transparent about the processing of your personal data.

This document describes how we use and process your personal data, hopefully provided in a readable and transparent manner so you can understand where we’re coming from without dying of boredom. As a bonus, it also tells you how to contact us if you have questions about your personal data, which we’re more than happy to answer. You should also check out our separate Cookie Statement, which tells you how metoshop.com makes use of cookies and other similar technologies.

This one Privacy Statement applies to any kind of information we collect through these platforms (such as contacting our Customer Service team by email). It’s here for less time-consuming reading.

We might amend the Privacy Statement from time to time. If you care about your privacy, visit this page regularly to know exactly where you stand. If we make changes to the Privacy Statement which will have an impact on you (e.g. if we intend to process your personal data for other purposes than communicated in the past in this Privacy Statement), we’ll notify you of these changes before the new activities begin.

The hard truth: If you disagree with this Privacy Statement, you should discontinue using our services. If you agree with our Privacy Statement, then you’re all set to shop the best products. Let the good times roll!

What kind of personal information does metoshop.com collect?

When you use our services there are certain pieces of information we ask for. This is pretty basic stuff – your name, preferred contact details, and your payment information. In addition to this, we also collect information from your computer, phone tablet or other device you’re using to access our services. This can include the IP address, the browser you’re using, and your language settings. This is a basic overview of the information we collect, but if you’d like to know more specifics, we go into a lot more detail below.

Why does metoshop.com collect and use your personal data?

The main reason we ask you for personal details is a very good one – it’s to help administer your online shopping and ensure you get the best service possible. We also use your personal data to contact you and inform you about our latest deals and special offers that we think would interest you. There are other uses, too – if you’d like to find out what they are, keep reading for a more detailed explanation.

How does metoshop.com share your data with third parties?

There are different parties integrated into the metoshop.com services in various ways for various reasons. The main purpose is to share information with the suppliers and manufactures to complete and send your order. There are other parties that can receive some of your data, which are parties we involve to provide you with the metoshop.com services (advertiser). We do not sell or rent your personal data. Below we’ll go into more detail about how information you share with us is used and exchanged with these parties.

How does metoshop.com use social media?

The use of social media services may be integrated with the metoshop.com services in various ways, which can involve us collecting some of your personal data or the social media provider receiving some of your information. If you’d like to learn more about how this information is used and exchanged, keep reading.

What security and retention procedures does metoshop.com put in place to safeguard your personal data?

We adhere to appropriate and adequate procedures to prevent unauthorized access to, and the misuse of, personal data that we process.

How can you control the personal data you’ve given to metoshop.com?

You always have the right to review the personal information we keep about you. You can request an overview of your personal data by emailing us at the email address below. If you want to find out more about your rights to control your personal data, read more here.

Who’s responsible for the processing of personal data on the metoshop.com website?

eRocket e.U., located in Graz, Austria, controls the processing of personal data on its.

What kind of personal data does metoshop.com collect?

Ok, so you’re looking for some more specifics. Here’s an in-depth view of the information we collect.

Personal data you give to us.

Metoshop.com collects and uses information that you provide us. When you make n order, you are asked for your name, address, telephone number, email address and payment information.

If you need to get in touch with our customer service team, or reach out to us through other means (e.g. using social media), we’ll collect information from you there, too. Guests can also be asked to provide a review to help ensure future guests get exactly what they’re looking for. We’ll collect information from you included in your reviews, like your display name.

Personal data we collect automatically.

Even if you don’t order something, when you visit our website, we automatically collect certain information. This includes your IP address, the date and time you accessed our services, the hardware, software or internet browser you use, and information about your computer’s operating system, like application versions and language settings. We also collect information about clicks and which pages have been shown to you. If you’re using a mobile device, we might also collect data that identifies your mobile device, device-specific settings and characteristics, location details, app crashes, and other system activity.

When you make an order, our system registers through which means you made your order or entered the metoshop.com website.

Why does metoshop.com collect and use your personal data?

We use the information collected about you for various purposes. Your personal data may be used in the following ways:

A. Orders: First and foremost, we use your personal data to complete and administer your order, which is pretty central to what we do as a company!

B. Customer service: We provide customer service, and we’re here to help 24 hours a day, 7 days a week. Sharing your relevant order details, with our customer service staff allows us to respond when you need us – responding to any questions you might have about your order (or anything, for that matter).

C. Marketing activities: We use your information for marketing activities. These activities include:

  1. Using your contact information to send you news of related products and services when you make an order. You can unsubscribe from these marketing communications quickly, easily and anytime – just click on the “Unsubscribe” link included in every newsletter.
  2. Based on your information, individualized offers might be shown to you on the metoshop.com website or on third-party websites/apps (including social media sites), and the content of the site displayed to you might also be personalized. These could be offers that you can shop directly on the metoshop.com site or products we think might interest you.
  3. When you participate in other promotional activities (such as sweepstakes, referral programs or competitions), relevant information will be used to administer these promotions.

D. Communicating with you: There may be other times when we get in touch with you, including by email, mail, phone or text message – which method we choose depends on the contact information you previously shared with us. We also process the communications you send to us. There could be a number of reasons for this, including:

  1. Responding to and handling any requests/orders you have made.
  2. If you haven’t finalized an order online, we can contact you with a reminder to continue with your reservation. We believe that this additional service benefits.
  3. When you use our services, we might send you a questionnaire or invite you to provide a review about your experience with metoshop.com or the product you bought.
  4. Even if you don’t have an upcoming order, we might need to send you other administrative messages, which can include security alerts.

E. Improving our services: We also use personal data for analytical purposes. This is part of our mission to improve our services and enhance the user experience, but can also be used for testing purposes, troubleshooting, and improving the functionality and quality of our online travel services. The main goal here is to optimize and customize our online platform to your needs, making our site easier and more enjoyable to use. We strive to only use pseudonymized data for these analytical purposes.

F. Promotion of a safe and trustworthy service: In order to create a trustworthy environment for you, metoshop.com’s business partners, we might use personal data for the detection and prevention of fraud and other illegal or unwanted activities. Similarly, we might use personal data for risk assessment and security purposes. For such purposes, we might have to stop certain orders or put orders on hold until we’ve finished our assessment.

G. Legal purposes: Finally, in certain cases, we might need to use your information to handle and resolve legal disputes, for regulatory investigations and compliance, to enforce the terms of use of the metoshop.com online order service, or to comply with lawful requests from law enforcement.

Providing your personal data to metoshop.com is voluntary. However, depending on the type of service you want to use, we might only be able to provide you with this service if certain personal data is collected. For instance, we cannot process your order if we don’t collect your name and contact details.

If we use automated means to process personal data that produces legal effects or significantly affects you, we will implement suitable measures to safeguard your rights and freedoms, including the right to obtain human intervention.

To process your personal data as described above, we rely on the following legal bases:

In view of purpose A and B, metoshop.com relies on the legal basis that the processing of the personal data is necessary for the performance of a contract, specifically to finalize and administer your order. If the required personal data is not provided, metoshop.com cannot finalize the order, nor can we provide customer service.

In view of purpose A and B, metoshop.com relies on the legal basis that the processing of the personal data is necessary for the performance of a contract, specifically to finalize and administer your order. If the required personal data is not provided, metoshop.com cannot finalize the order, nor can we provide customer service.
In view of purposes C to F, metoshop.com relies on its legitimate commercial business interest to provide its services, to prevent fraud, and to improve its services. When using personal data to serve metoshop.com’s or a third party’s legitimate interest, metoshop.com will always balance your rights and interests in the protection of your personal data against metoshop.com’s rights and interests or those of the third party.
For purpose G, metoshop.com also relies where applicable on compliance with legal obligations (such as lawful law enforcement requests). Where needed under applicable law, metoshop.com will obtain your consent prior to processing your personal data for direct marketing purposes.

How does metoshop.com share your data with third parties?

In certain circumstances, we’ll share your personal data with third parties. In order to complete your order, we transfer relevant details to the supplier/manufactures of the product. This can include your name, contact details, and any preferences or other info you specified when you made your order.

  • Third-Party Service Providers: We use service providers to process your personal data on our behalf. This processing is for several purposes, including sending out marketing material or validating the correctness of the email address you provided during the booking process. Third-party service providers are bound by confidentiality clauses and are not allowed to use your personal data for other purposes than instructed by metoshop.com.
  • Payment Providers and (other) Financial Institutions: When a charge back is requested for your order by either you or by the holder of the credit card used to make your Order, we need to share certain details with the payment service provider and the relevant financial institution to handle the charge back.
    This may also include a copy of your order confirmation. We may share information with relevant financial institutions, if we consider it strictly necessary for fraud detection and prevention purposes.
  • Competent Authorities: We disclose personal data to law enforcement insofar as it is required by law or is strictly necessary for the prevention, detection or prosecution of criminal acts and fraud or if we’re otherwise legally obliged to do so. We may need to further disclose personal data to competent authorities to protect and defend our rights or properties, or the rights and properties of our business partners.

The transmission of personal data as described in this Privacy Statement may include overseas transfers of personal data to countries whose data protection laws are not as comprehensive as those of the countries within the European Union. Where required by European law, we shall only transfer personal data to recipients offering an adequate level of data protection. In these situations, as may be required, we make contractual arrangements to ensure that your personal data is still protected in line with European standards. You can ask us to see a copy of these contractual agreements using the contact details below.

How does metoshop.com use social media?

Here at metoshop.com, we use social media in different ways. We use it to promote our related products, improve and facilitate our own services.

What security and retention procedures does metoshop.com put in place to safeguard your personal data?

We observe reasonable procedures to prevent unauthorized access to, and the misuse of, personal data.

We use appropriate business systems and procedures to protect and safeguard the personal data you give us. Only authorized personnel are permitted to access personal data in the course of their work.

We will retain your personal data for as long as we deem it necessary to enable you to use our services, to provide our services to you, to comply with applicable laws, resolve disputes with any parties and otherwise as necessary to allow us to conduct our business, including to detect and prevent fraud or other illegal activities. All personal data we retain will be subject to this Privacy Statement. If you have a question about a specific retention period for certain types of personal data we process about you, please contact us using the contact details provided below.

How can you control the personal data you’ve given to metoshop.com?

We want you to be in control of how your personal data is used by us. You can do this in the following ways:

You can ask us for a copy of the personal data we hold about you;

You can inform us of any changes to your personal data, or you can ask us to correct any of the personal data we hold about you;

In certain situations, you can ask us to erase, block, or restrict the processing of the personal data we hold about you, or object to particular ways in which we are using your personal data; and

In certain situations, you can also ask us to send the personal data you’ve given us to a third party.

Where we use your personal data on the basis of your consent, you are entitled to withdraw that consent at any time subject to applicable law. Moreover, where we process your personal data based on legitimate interest or the public interest, you have the right to object at any time to that use of your personal data subject to applicable law.

We rely on you to ensure that your personal data is complete, accurate and current. Please inform us of any changes to or inaccuracies of to your personal data by contacting us immediately.

If any personal data we have about you, you can send us your request at no cost. For any of your requests in regard to this Privacy Statement and to exercise any of your rights or if you have a complaint, you can contact our Data Protection Officer at office@metoshop.com. You can also contact your local data protection authority.

If you want to object to the processing of your personal data on the basis of legitimate interest and no opt-out mechanism is available to you directly, you can contact us at office@metoshop.com.

Cookie Statement

Whenever you use our online services, including our applications, cookies and other tracking technologies can be used in various ways, like making the metoshop.com website work, to analyze traffic, or for advertisement purposes. These technologies are used by us directly. If you want to learn more about what a cookie is, how they’re used and what your choices are, you can read more here.

What’s a cookie?

A cookie is a small amount of data that’s placed in the browser of your computer or on your mobile device. So-called “first-party cookies” (not as much fun as they sound) are cookies served by the entity operating the domain through which the cookie is served. metoshop.com’s own cookies are therefore “first-party cookies.”

In addition, there’s a difference between session cookies and permanent cookies. Session cookies only exist until you close your browser. Permanent cookies have a longer lifespan and aren’t automatically deleted when you close your browser. We strive to serve cookies or allow the serving of cookies with a maximum lifespan of 5 years. Only in exceptional circumstances, like for security purposes and where necessary, will a cookie have a longer lifespan than that.

In addition, other tracking technologies are used which are similar to cookies. These can include web beacons (also known as pixel tags, web bugs, or GIF) and tracking URLs. A web beacon is a tiny graphic image of just one pixel that can be delivered to your computer as part of a web page request in an app, in an advertisement, or in an HTML email message. Pixels can be used to retrieve info from your device, like your device type or operating system, IP address, and time of visit. They’re also used to serve and read cookies in your browser. Tracking URLs are used to understand from what referring website the Booking.com websites or apps are used.

All these technologies together are referred to in this Cookie Statement as “cookies.”

How are cookies used?

Cookies are used for different purposes. The types of info that we collect through cookies include IP address; device ID; viewed pages; browser type; browsing info; operating system; internet service provider; timestamp; whether you have responded to an advertisement; the referring URL; and features used or activities engaged in within the website.

Our website and apps use cookies for different purposes:

Technical Cookies: We try to give our visitors an advanced, user-friendly website and apps that adapt automatically to their needs and wishes. To achieve this we use technical cookies to show you our website, to make them function correctly. These technical cookies are necessary for our website to function properly.

Analytics Cookies: We use these cookies to gain insight into how our visitors use metoshop.com. This means we can find out what works and what doesn’t, optimize and improve our websites, understand the effectiveness of advertisements and communications, and ensure we continue to be interesting and relevant. The data we gather can include which web pages you’ve viewed, which referring/exit pages you’ve entered and left from, which platform type you’ve used, which emails you’ve opened and acted upon, and date and time stamp info.

It also means we can use details about how you interacted with the site, like the number of clicks you make on a given page, the search words you use, and the text you enter into various fields. We use analytics cookies as part of our online advertising campaigns to learn how users interact with our website or apps after they’ve been shown an online advertisement. This may include advertisements on third-party websites.

Commercial Cookies: We use our own cookies to display personalized advertisements on our websites and on other websites. This is called “retargeting,” and it’s based on browsing activities like the products you’ve been searching for, and the prices you’ve been shown.

What are your choices?

To learn more about cookies and how to manage or delete them, just visit allaboutcookies.org and the help section of your browser. In the settings for browsers like Internet Explorer, Safari, Firefox or Chrome, you can set which cookies to accept and which to reject. Where you find these settings depends on your browser – use the “Help” function in your browser to locate the settings you need.

If you decide not to accept certain technical and/or functional cookies, you might not be able to use some functions on our website.

Analytics: In order to control the collection of data for analytical purposes through Google Analytics from certain browser types, you may want to visit the following link: Google Analytics Opt-out Browser Add-on (only for desktop).

If you have any questions, suggestions, or comments about this Cookie Statement, send an email to office@metoshop.com Our Cookie Statement may also be amended from time to time – so visit this page regularly to stay up to date.